For developers

Return and Refund Policy

There are a few important things to keep in mind when returning a product you purchased online from BrainBit Inc.:

You can inform us of your decision by email:

Return Conditions

The full cost of the product is returned within 10 days from the date of receipt of the Goods by BrainBit Inc. on condition:

*Except for the return rights set forth in this section, all sales are final and you are not entitled to return items if the BrainBit items have no defect.

There are some items, however, that are ineligible for return, including:

You cannot refund payment for the software without returning to us all devices for which you purchased the software.

The following items are non-refundable:

We reserve the right to refuse the return of any item that does not comply with BrainBit's Return Policy.

Goods Returns

You are solely responsible for the costs and risks of damage associated with returning Goods to us.

We are not responsible for items that are damaged or lost during return shipping. Therefore, we recommend choosing a secure and traceable delivery service. We cannot issue a return without actually receiving the item or proof of return shipping received.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

You must send the Goods to the following address:

California office:

30211 Avenida de las Banderas Suite 200 - #2002

Rancho Santa Margarita, CA 92688

Phone: +1 917-388-1578

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email: 

Last updated: May, 2022
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