Return and Refund Policy

There are a few important things to keep in mind when returning a product you purchased online from BrainBit Inc.:

Subject to applicable law in the United States and the State of California:
You have the right to cancel your order within 15 days without explaining the reason.
In order to use your right to cancel an order, you must inform us of your decision by means of a statement with all purchase data, including order number and all items Serial Numbers.

You can inform us of your decision by email:

Return Conditions

The full cost of the product is returned within 10 days from the date of receipt of the Goods by BrainBit Inc. on condition:

Only items that have been purchased directly from BrainBit, either online or at any BrainBit affiliate partner, can be returned to BrainBit. BrainBit products purchased through other retailers must be returned in accordance with their respective returns and refunds policy;
Availability of proof of purchase;
The item is in the original packaging;
The item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it;
The BrainBit device and its components are not damaged (without defects, scratches, and other shortcomings/damages resulting from operation);
The tare/packaging of items is not damaged;
The item is returned complete;
Buyer pays all shipping costs;
If you believe your product is defective within the warranty period, you should contact BrainBit Inc. customer support to obtain a Warranty Return Authorization and obtain a Return Materials Authorization number before the end of the applicable return period.

*Except for the return rights set forth in this section, all sales are final and you are not entitled to return items if the BrainBit items have no defect.

There are some items, however, that are ineligible for return, including:

You cannot refund payment for the software without returning to us all devices for which you purchased the software.

The following items are non-refundable:

Delivery of custom-made Goods is made in accordance with your requirements or clearly according to an individual order.
Return shipping costs are non-refundable.
If you violate the requirements of applicable law, the rules of operation, as well as the use of BrainBit for other than the intended purpose of the Goods.
Committing dishonest, illegal and prohibited actions aimed at providing false information, as well as infringement of intellectual property rights by copying, processing, redesigning BrainBit products, as well as its components without the consent of BrainBit.
If the reason for the refund is not specified.

We reserve the right to refuse the return of any item that does not comply with BrainBit's Return Policy.

Goods Returns

You are solely responsible for the costs and risks of damage associated with returning Goods to us.

We are not responsible for items that are damaged or lost during return shipping. Therefore, we recommend choosing a secure and traceable delivery service. We cannot issue a return without actually receiving the item or proof of return shipping received.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Product Evaluation and Responsibility for Damage

All returned or exchanged items will be subject to an evaluation by BrainBit Inc. to determine the cause of any malfunction or physical issue. Products found to have manufacturer defects or material faults under normal usage conditions will qualify for a full refund, replacement, or warranty repair, as applicable.

However, BrainBit Inc. will not refund, replace, or exchange products that are found to be damaged due to misuse, neglect, unauthorized modifications, improper handling, or use outside of the device’s intended purpose.

Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brainbit.com.

You must send the Goods to the following address:

California office:

30211 Avenida de las Banderas Suite 200 - #2002

Rancho Santa Margarita, CA 92688

Phone: +1 888-979-2724

Manufacturer’s warranty

Warrantied period of operation - 12 months. Warrantied period of storage - 6 months from date of production. In the event that repair or correction of defects is necessary during the warrantied period, the warranty is extended by the amount of time for which the device is not available for use due to the defect or malfunction. If the device is replaced in its entirety, the warranty period is renewed from the date of the replacement. Warranty repair of the device is carried out at the cost of the seller/manufacturer. After expiration of the warranty, the cost of repairs is borne by the purchaser of the device. If a warrantied device ceases to function due to improper operation, then the cost of repairs is borne by the purchaser.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email:

info@brainbit.com